Please read TableTennisStore.US return policy below:

  • Custom-made rackets are non-returnable and non-refundable.
  • Unless it is a manufacturer's defect, all CDs, DVDs, and videos are non-returnable and non-refundable.
  • Items that are deemed to be unacceptable for resale are non-returnable and non-refundable.
  • Returned goods are only allowed with a proof of purchase and prior oral or written authorization accompanied by a RMA (Returned Merchandise Authorization) Number.
  • The goods rejected by the customer at the time of delivery is not considered as a returned product.
  • Merchandise that is returned must be shipped with prepaid freight by USPS Mail or Canada Post to the address given to you when you receive your RMA Number from our office. If the returned product is found to be manufacturer defective, the shipping charges (to and fro charges) will be credited to your account. If the customer has not followed the above steps to return a product, the shipping charge (to and fro) will be charged from the customer although the customer has received a free shipping offer from us.
  • If the product is not defective, the customer will be charged a handling service fee of $20 for orders less than $250 and $40 for orders $250 and above.
  • Service charge will only be reimbursed for the products that are returned due to manufacturer's defect.
  • Order discrepancies must be resolved with TableTennisStore.US within five days of the date of delivery. Thereafter - all sales are considered final.
  • The refund will be paid as a check or to your credit card directly within 30 days after the product is returned.
  • There is a $10 restocking fee for products like rubbers and blades. For tables, robots, there is a restocking fee of $25.
  • Exchanges are charged a $5 handling fee. All the above will apply also for the exchanges.