TableTennisStore.US Shipping Policy

Frequently Asked Questions on Shipping

1. What is the shipping charge to my country?

The shipping charge varies on the products you purchase from our store, and it is calculated real time by our shipping provider USPS (United States Postal Service).

To Calculate the shipping charge:

1. Click LOGIN from the top of the page.

2. Open a new member account. It is free and don't need a credit card.

3. Add the product to the shopping cart.

4. Check out.

5. Provide the address where you want to ship the items.

6. Check out.

7. On the third page of the check out process called SHIPPING OPTIONS, you can see the shipping charge.

2. When do you ship my package?

We ship your package before 9:00 AM the following day. However, the shipping can be delayed based on the inventory and the workload we have. We may send you an email regarding the delay.

3. I'm not from America. Will you ship my package the next day?

Not all the time. This is due to the export regulations that we have to look at. It may take a maximum of three days to do the shipping if the product has to go through special processing.

4. I have placed an order for an item which is not available in your store. When will I receive it?

We receive products directly from our manufacturers every month. The turn around time to receive your back order product is between 3 to 4 weeks. In case if the manufacturer does not have the stock of the item, and we can't get you the item in the time frame, we will do a full refund of your money.

Free Shipping

Rubbers: 2 to 5 days
Blades: 2 to 5 days

USPS Priority

3 days

USPS Express

Next day

Tracking is available for all packages.

We ship all the order the same day.

Please use Google checkout or contact us to get the shipping charge.

USPS Global Express Guaranteed

1 to 3 days

USPS Express Mail

3 to 5 days

USPS Priority Mail

6 to 10 days

USPS First Class

6 to 15 days

Tracking is available for all packages.

* all the above not applicable to Ping Pong tables. Ping Pong tables are specially processed.

Refund Policies (domestic and international shipping):

1. No refund unless you return the items in it's original condition back to our office. Please read our return policy.

2. 'Tracking' does not mean you can get your money back if the package is lost. No refund for lost packages. You have to insure your package if you think the package will be lost. You can also choose services like USPS Express Shipping.

2. Not responsible for customs, tax or any fee in your country.

Shipping Policies

Free Shipping: TableTennisStore.US provides free shipping to USA for all orders over $50. For orders under $50 there is a flat $5.00 charge assessed.

Our free shipping policy extends to Hawaii, Alaska, Puerto Rico. Free shipping does not apply to most tables, and court accessories. Shipping is added as an extra cost for these items automatically as a drop down item prior to purchase. If you are purchasing one of these items, please feel free to contact us.

Expedited Shipping: TableTennisStore.US can provide you with USPS priority mail service upgrade on all orders. The cost for this service is only $3.00 extra per order regardless of order size.

Express Shipping: If you are interested in express delivery of any item we offer a flat rate of $24 on all items under3 pounds in weight to any address in the contiguous united states. Please email or call us after placing an express delivery order to sales [at] tabletennisstore.us or to 801-722-5680 to confirm that our store can in fact ship the product in the time frame you so desire. In some cases we may have to call you to adjust the Express Shipping Charge to match our actual charge.

Table Shipping: The prices of tables include free shipping to USA for most tables. If there is a shipping charge, it will be indicated on the table's Product Description page and will also show up on our Checkout page. Please note that freight charges are higher to some areas for some tables (such as Alaska, Hawaii and some remote areas.) In that case, TableTennisStore.us will contact you before the order is processed to receive your acceptance of any extra freight charges.

Curbside delivery requires you to be present when the table is delivered and assist the driver in removing the table from the truck. Should you not be able to assist the driver in removing the table, additional services are available from the freight company for an extra charge. Freight companies will not assist in transporting tables indoors or up or down steps, and they will not help in assembling the table.

The delivery company will contact you prior to delivery to arrange a day with you for delivery.
A table order cannot be cancelled after it has been shipped from the warehouse, even if the table is not yet delivered. If you must cancel a table order, the customer is responsible for all shipping charges to and from the warehouse, and any restocking fees charged by the manufacturer/warehouse.

If a table arrives with visible damage, refuse delivery and contact TableTennisStore.us. If a table arrives with damaged packaging but the table appears to be ok, accept delivery but have the driver note the damaged packaging on the paperwork. After delivery, if you should notice the table is damaged, contact the freight company immediately, then contact Paddle Palace. Damage must be reported within one week.

Robots and Court Accessory Items: All Robots and some court accessory items will have flat rate shipping charges assessed in the drop out menu after check out. All other court accessory items will require to you place a purchase order with us. We will then contact you and negotiate terms, delivery and delivery cost.

International Shipping:

For orders shipping outside of USA and Canada, TableTennisStore.US will email you with your shipping options and costs for your approval before we ship the package.

What if no shipping methods work for you:

Before we ship out the orders, TableTennisStore.US will email you with your shipping options and costs for your approval before we ship the package.