Qn. What is the Promo Code for Black Friday Cyber Monday Coupon and what does it cover?
Ans. The Promo Code for 2016 is BFCM16, the coupon covers all products except all Butterfly Branded Products and All Tables, Robots and Table Accessories. The Promo Code can be inserted just prior to check out. There is field to enter any coupon codes. Type in BFCM16 (all caps for the letters) and your cart will update. Any difficulties, please call us.
Qn. Where is your store based at?
Ans. We're based in the United States Of America. Our office and pro-shop are located just outside New York city, in Westchester county. We primarily serve the customers in US and Canada. We also serve customers all over the world.
Qn. How many employees do you have?
Ans. We're a privately-owned family business that employs Table Tennis coaches and athletes to assist us.
Qn. How many years of business experience do you have?
Ans. We have over 20 years of eCommerce experience, designing and architecting online stores. We have opened the TableTennisStore.US on June 6, 2008.
Qn. Can I trust the ratings of various table tennis products on this site?
Qn. How do I know that a product is available in your store?
Ans. Please check the inventory at the bottom of the product details page. If there is inventory of the product, you will see next to the stock. If there is no inventory available, you will also see that next to the stock.
Qn. I want a product in your store. But it says 'Back Order Now!'.
Ans. You can still order it from our store. It will be placed on a back order and will be shipped o you as soon as it is available. The usual wait time is between 2 weeks to 6 weeks.
Qn. Should I do anything to view the latest information on your site?
Ans. Our website is written for Internet Explorer Browser and Firefox on a Windows XP platform. You may experience problem on operating systems like Vista. Please clear your browser cache (available under TOOLS->INTERNET OPTIONS on IE) if possible. This will help you to download the latest information from our site.
Qn. Will I get my money back for a product that I've ordered and have not received yet?
Ans. Yes, we will refund your money. You just have to place a request via email. Please note that we will not be responsible for lost packages.
Qn. Can you assemble a racket for me?
Ans. Yes, we can assemble a racket for you. You have to purchase two rubbers (red and black) and a blade / racket.
Qn. What do you mean by sealing or priming the blade?
Ans. It is required to prime the table tennis blade to increase the strength of the outer layer wood fiber, better absorption of glue and easy removal of rubbers later. We use a special solution and put two layers of sealing on the blade for you for free. We'll do this only if you ask us to do.
Qn. Do you have a telephone number where I can call at?
Ans. The best way to reach us is through the LIVE support or email. We'll reply to your email within 24 to 48 hours. You can also call us at 801-722-5680.
Qn. I want to send a check, money order or do a western union transfer. Where will I send it?
Ans. The address where the check need to be sent is available on your invoice. Click here to see your orders.
Qn. How can I receive my invoice?
Ans. Login to your account to see your orders . You can print the invoice of your orders that you've placed before from the same page.
Qn. Why I have not received an invoice in the package that you've sent?
Ans. You can print the invoice from your account on our site. We're trying to be a paperless office. Click here to see your orders .
Qn. I have found some issues on your website. Where can I send my comments?
Ans. Please send your comments using our Contact Form.
Credit Card Payment
Qn. What is the name I have to look for in the credit card statement to see my purchase from your store?
Ans. The purchases from our store will appear in your credit card statement as TT STORE.
Qn. Can I use someone else credit card?
Ans. You should use only your credit card. You should be the owner.
Don't use stolen credit card to make purchase from our store. We will pass the information of the transaction to the law enforcement agencies if we have found the order to be a fraud.
Qn. Is there a limit to the amount of purchase that I can make?
There is no limit. Orders of amount $250 and above require you to call our office to confirm the order.
Qn. Why did your office cancel my order?
We have the right to cancel any order. This is due to various reasons like lack of inventory, fraudulent transactions etc... In such cases, we will refund the money back to the customer normally within 48 hours.
Qn. Is the pricing on your website fair, and as per the market condition?
Yes. The pricing on our website is fair and as per the manufacturers guidelines.
Qn. Will I receive the product from your website for the price advertised?
Yes. However, there are some exceptions. We update our website with new prices often. It will take time to reflect these changes on our website. You may order a product with an old price in the transition time. In the case of a price issue, we will inform you with the updated price after verifying your order. We may cancel your order if we can't help you.